cisco 500-443 practice test

Advanced Administration and Reporting of Contact Center Enterprise

Last exam update: Nov 18 ,2025
Page 1 out of 4. Viewing questions 1-15 out of 60

Question 1

What should a Call Type be mapped to for successful call routing?

  • A. Routing Client
  • B. Scheduled Script
  • C. Dialed numbed
  • D. Default Label
Mark Question:
Answer:

A


Explanation:
A Call Type is mapped to a Routing Client, which is a logical representation of a device that can
receive and process routing requests from the CCE system. Reference =
Advanced Administration and
Reporting of Contact Center Enterprise (CCEAAR)
, page 2

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Question 2

Which device access is needed to manage agent phones for UCCE/PCCE?

  • A. CUCM Admin
  • B. CCE Web Admin tool
  • C. Config Manager tool
  • D. Finesse Admin
Mark Question:
Answer:

A


Explanation:
A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the
administrator to configure device pools, partitions, calling search spaces, and other settings for the
agent phones. Reference =
Administering Advanced Cisco Contact Center Enterprise (CCEAA)
, page 4

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Question 3

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

  • A. CCE and Finesse
  • B. CVP and Finesse
  • C. Finesse and VXML Server
  • D. CUCM and PCCE
  • E. CCE and CVP
Mark Question:
Answer:

B, E


Explanation:
B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC
variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and
CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP
through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on
the deployment model. Reference =
Advanced Administration and Reporting of Contact Center
Enterprise (CCEAAR)
, page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release
12.5(1)], page 23

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Question 4

Which two call transfers are supported in PCCE Deployments? (Choose two.)

  • A. SRTP Refer
  • B. Release VXML Trunk Transfer
  • C. CCE Managed Transfer
  • D. CUCM Destination Transfer
  • E. SIP Refer
Mark Question:
Answer:

C, E


Explanation:
C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to
another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is
supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination
using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide,
Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network
Design (SRND), Release 12.5(1)], page 101

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Question 5

What is the role of CVP in UCCE/PCCE?

  • A. interface between CUBE and UCCE/PCCE
  • B. queuing and self-service IVR
  • C. call routing brain of PCCE/UCCE
  • D. plays IVR Prompts to Callers
Mark Question:
Answer:

B


Explanation:
The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response
applications that can interact with callers, collect information, and queue calls for treatment by
agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution
Reference Network Design (SRND), Release 12.5(1)], page 9

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Question 6

What is the role of a private network in UCCE/PCCE?

  • A. provides configuration updates from Logger to AW
  • B. keeps each side of the duplex pair in sync
  • C. replicates data from PG to Router
  • D. communicates with the public network
Mark Question:
Answer:

B


Explanation:
The private network in UCCE/PCCE provides a dedicated communication channel between the
duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in
sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design
(SRND), Release 12.5(1)], page 20

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Question 7

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

  • A. 2000
  • B. 2400
  • C. 2500
  • D. 4800
Mark Question:
Answer:

C


Explanation:
The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is
the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC
variables. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)],
page 23

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Question 8

What are two ways to access UCCE/PCCE Servers? (Choose two.)

  • A. ICA
  • B. Web browser to access Web Administration tool
  • C. RAW
  • D. Secure Shell (SSHW1
  • E. Microsoft RDP
Mark Question:
Answer:

DE


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Question 9

In PCCE 12k, what are two options to manage payloads? (Choose two.)

  • A. a custom payload is created during the installation
  • B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
  • C. delete the default payload and rebuild with the same members
  • D. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
  • E. a default payload is created during the installation
Mark Question:
Answer:

DE


Explanation:
ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned
to the appropriate payload is one of the options to manage payloads in PCCE 12k. E A default
payload is created during the installation is another option to manage payloads in PCCE 12k.
Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 24

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Question 10

Which protocol is used by UCCE/PCCE to communicate with CUCM?

  • A. IH323
  • B. TAP1
  • C. JTAPI
  • D. SIP
Mark Question:
Answer:

C


Explanation:
The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java
Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent
phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution
Reference Network Design (SRND), Release 12.5(1)], page 10

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Question 11

What are two core components of PCCE? (Choose two.)

  • A. CVP Call/VXML Server
  • B. Agent PG A and B side
  • C. Cisco ECE Services Server
  • D. CVP Reporting Server
  • E. Cisco ECE Web server
Mark Question:
Answer:

A, B


Explanation:
CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response
applications that can interact with callers, collect information, and queue calls for treatment by
agents or other destinations. B Agent PG A and B side are another core components of PCCE, as they
provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and
CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design
(SRND), Release 12.5(1)], page 9;
Administering Advanced Cisco Contact Center Enterprise (CCEAA)
,
page 3

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Question 12

Which protocol is used by CVP to communicate to VRU PG?

  • A. GED-125
  • B. GED-155
  • C. GED-12.5
  • D. GED-256
Mark Question:
Answer:

B


Explanation:
The protocol used by CVP to communicate to VRU PG is GED-155, which stands for Generic External
Device Protocol version 155. GED-155 allows CVP to send and receive messages from VRU PG for call
control and data exchange. Reference = [Cisco Unified Contact Center Enterprise Solution Reference
Network Design (SRND), Release 12.5(1)], page 11

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Question 13

What are two XML files that will be backed up when the Disaster Recovery System performs a
cluster-level backup? (Choose two.)

  • A. drfSchedule.xml
  • B. drfDevice.xml
  • C. drfDeviceProfile.xml
  • D. drfPlatform.xml
  • E. drfSystem.xml
Mark Question:
Answer:

A, E


Explanation:
drfSchedule.xml is one of the XML files that will be backed up when the Disaster Recovery System
performs a cluster-level backup, as it contains the information about the backup schedules. E
drfSystem.xml is another XML file that will be backed up when the Disaster Recovery System
performs a cluster-level backup, as it contains the information about the system components and
their dependencies. Reference = [Cisco Unified Contact Center Enterprise Installation and Upgrade
Guide, Release 12.5(1)], page 37

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Question 14

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

  • A. Configure the Survey DN, CT and associate with the Survey routing script.
  • B. Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
  • C. Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
  • D. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
  • E. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
Mark Question:
Answer:

A, D


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Question 15

What are two descriptions for JNDI? (Choose two.)

  • A. a method for querying and updating data in a database
  • B. designed to be independent of any specific directory service implementation so a variety of directories can be accessed
  • C. a script that provides call routing!
  • D. an API that defines how a client may access a database
  • E. an API that provides naming and directory functionality to applications
Mark Question:
Answer:

B, E


Explanation:
JNDI is designed to be independent of any specific directory service implementation so a variety of
directories can be accessed, such as LDAP, NDS, or DNS. E JNDI is an API that provides naming and
directory functionality to applications, such as looking up objects by name, binding objects to names,
and creating and destroying naming contexts. Reference = [Java Naming and Directory Interface
(JNDI) Overview]

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To page 2