cisco 500-440 practice test
Designing Cisco Unified Contact Center Enterprise (UCCED)
Question 1
Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center
Enterprise on Cisco UCS B-Series deployments?
- A. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)
- B. Disable the Fabric Failover option.
- C. Disregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments.
- D. Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.
- E. Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.
Answer:
B
Question 2
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
- A. AES
- B. SHA
- C. MD5
- D. TLS
Answer:
C
Question 3
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same
IP phone are true? (Choose two.)
- A. Cisco Unified CCE supports only one agent ACD line on the IP phone.
- B. The ACD line on the IP phone may have voicemail or call forwarding defined.
- C. In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
- D. The agent state changes based on the activity of the ACD line.
- E. If the agent picks up the phone to place a call, the agent is put into ready mode.
Answer:
A D
Question 4
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager
process perform record queries to send them to Dialer for dialing?
- A. pending contacts, callbacks, retries
- B. callbacks, retries, pending contacts
- C. retries, callbacks, pending contacts
- D. pending contacts, pending callbacks, pending retries
Answer:
B
Question 5
Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where
each physical CPU core is mapped 1-1 with a vCPU is true?
- A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
- B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
- C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
- D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
Answer:
B
Question 6
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be
used to disable ring back during transfer to agent for a scenario that involves SIP trunks?
- A. replaces header script
- B. normalization script
- C. association script
- D. transformation script
Answer:
B
Question 7
You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise
is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true?
(Choose two.)
- A. You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
- B. You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
- C. You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
- D. You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
- E. You enable QoS only for United CCE on third-party spec-based, VMware-based environment.
Answer:
B D
Question 8
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose
three.)
- A. Cisco Unified CVP Call Studio
- B. Cisco Unified CVP VXML Server
- C. Cisco Unified CVP reporting server
- D. load balancer
- E. ingress voice gateway
- F. egress voice gateway
- G. VRU peripheral gateway
Answer:
A B E
Question 9
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is
mapped 1-1 with a vCPU is true?
- A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
- B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
- C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
- D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
Answer:
B
Question 10
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what
the Other column represents?
- A. number of agents assigned to the queue who are on inbound calls
- B. number of calls handled by the agents associated with that queue
- C. number of agents assigned to the queue who are on outbound calls
- D. number of agents assigned to the queue who are on internal consult calls
Answer:
D