cisco 500-052 practice test

Deploying Cisco Unified Contact Center Express


Question 1

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

  • A. Timeout
  • B. SQL Error
  • C. Successful
  • D. No Data
Answer:

C

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Question 2

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

  • A. database replication status
  • B. system parameters configuration
  • C. date and time of most recent service status
  • D. Cisco Unified Communications Manager cluster status
Answer:

C

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Question 3

Which statement is true about the default script field when adding an application?

  • A. When a caller does not enter a choice in a Menu step, it will execute the default script.
  • B. Any problems running the configured script will cause the default script to be executed.
  • C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
  • D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.
Answer:

B

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Question 4

Select a statement about the Call Subflow step that is not true.

  • A. A subflow can access all variables in the calling script.
  • B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
  • C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
  • D. The same subflow can be invoked from different scripts.
Answer:

A

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Question 5

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

  • A. Apply a ''Warm Standby'' license.
  • B. Apply a ''WAN Standby'' license.
  • C. Do a fresh installation of the whole system as high availability over WAN.
  • D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
Answer:

D

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Question 6

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

  • A. graphical reports
  • B. dockable windows
  • C. access to chat logs
  • D. URL push to agents
  • E. send an email to an agent
  • F. send a call in queue to a specific agent
Answer:

A B D

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Question 7

Why are CSQs associated to the team definition?

  • A. It allows agents to be a part of the CSQ.
  • B. It allows the associated supervisors to make modifications to the CSQ.
  • C. It designates which CSQ information to display on the supervisor desktop.
  • D. It is informational and is used for historical reporting only.
Answer:

A

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Question 8

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

  • A. one language for both the CAD and the CSD
  • B. one language for the CAD and a different language for the CSD
  • C. two languages for the CAD and one language for the CSD
  • D. two languages for both the CAD and the CSD
Answer:

A

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Question 9

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with
Cisco Unified Communications Manager?

  • A. 50
  • B. 150
  • C. 300
  • D. 400
Answer:

C

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Question 10

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature
is disabled on the Cisco Agent Desktop?

  • A. recording
  • B. monitoring
  • C. embedded browser
  • D. call-control buttons
Answer:

D

Discussions
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