cisco 500-052 practice test

Deploying Cisco Unified Contact Center Express

Last exam update: Nov 20 ,2025
Page 1 out of 4. Viewing questions 1-15 out of 50

Question 1

In a high availability over WAN deployment, which option cannot be located across the WAN from
the active Cisco Unified Contact Center Express site?

  • A. SMTP server
  • B. ASR or TTS servers
  • C. wallboard server
  • D. enterprise database
Mark Question:
Answer:

B

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Question 2

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express
engine "Java out of memory" crash? (Choose three )

  • A. Collect the thread dump for Cisco Unified CCX Engine
  • B. Check to see if the customer has installed any third party applications
  • C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
  • D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool
  • E. Talk to the customer about the deployment and usage pattern.
  • F. Check the Cisco Unified CCX Serviceability Control Center
Mark Question:
Answer:

CDE

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Question 3

Which subsystem processes connections between the Cisco Unified Contact Center Express server
and the enterprise databases?

  • A. Media
  • B. Database
  • C. Unified CM Telephony
  • D. Configuration datastore
Mark Question:
Answer:

B

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Question 4

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it
is deployed with Cisco Unified Communications Manager?

  • A. 300
  • B. 150
  • C. 400
  • D. 50
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A

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Question 5

What
is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard
deployment supports?

  • A. 200
  • B. 400
  • C. 300
  • D. 150
Mark Question:
Answer:

C

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Question 6

What are the peripheral variables in the Set Enterprise Call Info step related to?

  • A. call variables
  • B. custom variables
  • C. script parameters that are passed from the application configuration
  • D. ECC variables
Mark Question:
Answer:

A

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Question 7

During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is
executed?

  • A. Timeout
  • B. No Data
  • C. SQL Error
  • D. Successful
Mark Question:
Answer:

C

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Question 8

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

  • A. document steps
  • B. email steps
  • C. ICM steps
  • D. database steps
Mark Question:
Answer:

A

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Question 9

What is the maximum number of concurrent agent web chat sessions that are supported on the
highest class server?

  • A. 75
  • B. 25
  • C. 50
  • D. 120
Mark Question:
Answer:

C

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Question 10

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose
three.)

  • A. A supervisor can use Finesse IPPA to act as an agent and accept calls.
  • B. An agent can sign in to Finesse IPPA and initiate call recording.
  • C. A supervisor can sign in to Finesse IPPA and initiate call recording.
  • D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
  • E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Mark Question:
Answer:

CDE

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Question 11

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

  • A. 2000
  • B. 1500
  • C. 500
  • D. 300
Mark Question:
Answer:

B


Explanation:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html

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Question 12

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  • A. the system page on Cisco Unified Contact Center Express Administration
  • B. Cisco Desktop Administration
  • C. Control Center on Cisco Unified Contact Center Express Service ability
  • D. Cisco Unified Communications Operating System Administration
Mark Question:
Answer:

C

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Question 13

An organization wants to collect an account number from a customer via IVR prompting Then the
customer wants to use a keystroke macro to insert the account number into the account number
field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop
application and execute a database lookup from the CRM database server, in order to retrieve the
customer record
Which product provides these capabilities at the lowest cost?

  • A. Cisco Unified IP IVR
  • B. Cisco Unified CCX Standard
  • C. Cisco Unified CCX Enterprise
  • D. Cisco Unified CCX Premium
  • E. Cisco Unified CCX Enhanced
Mark Question:
Answer:

E

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Question 14

You are designing a Cisco Unified Contact Center Express system with these four requirements
• 250 configured agents
• a maximum of 150 agents that are logged in at any time
• 30 agents that are able to make outbound calls
• 20 agents that are able to answer emails
How many premium seats should you purchase?

  • A. 150
  • B. 200
  • C. 180
  • D. 250
Mark Question:
Answer:

A

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Question 15

If you use skills-based routing, where is the agent selection criteria defined?

  • A. in the Contact Service Queue definition
  • B. In the Resource definition
  • C. in the Skill definition
  • D. in the Skill Group definition
Mark Question:
Answer:

A

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