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Question 1
Company X is a manufacturing company. It is implementing a new IT system within the accounts department. Which of the following is the most appropriate organisational structure for this project?
A.
Geographical
B.
Matrix
C.
Divisional
D.
Functional
Answer:
B
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Question 2
When considering companies which focus on more than just commercial issues, which TWO of the following would be associated as a key element of a corporate social responsibility (CSR) strategy?
A.
Ethical
B.
Community
C.
Share price
D.
Sales volume
E.
Profitability
Answer:
A, B
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A
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Question 3
A facilities management company sells to local councils. Which THREE of the following are appropriate methods of marketing?
A.
Personal selling
B.
Exhibitions
C.
Technical seminars
D.
Celebrity endorsements
E.
Newspaper adverts
F.
Social media
Answer:
A, B, C
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A
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Question 4
Which TWO of the following are examples of a knowledge work system?
A.
Computer Aided Design (CAD)
B.
Transaction Processing System (TPS)
C.
Computer Aided Manufacturing (CAM)
D.
Materials Resource Planning (MRP)
Answer:
A, C
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A
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Question 5
Which of the following is a primary objective of a not-for-profit organisation?
A.
Maximise benefit to beneficiaries
B.
Economy - controlling costs
C.
Maximise owner wealth
D.
Effectiveness in achieving objectives
Answer:
A
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Question 6
An internal audit department is set up to help prevent fraud. Which of the following are possible implications if fraud is allowed to take place? Select ALL that apply.
A.
Loss of new investors
B.
Theft of goods
C.
Criminal charges
D.
Inadequate segregation of duties
Answer:
A, B, C
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Question 7
Which of the following can facilitate innovation within an organisation? Select ALL that apply.
A.
The communications system
B.
The leadership style
C.
A blame culture
D.
A formal structure
Answer:
A, B
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Question 8
Which TWO of the following are activities associated with setting up a new IT system?
A.
Service support
B.
Database management
C.
Design and development
D.
Testing
Answer:
C, D
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Question 9
Which of the following is NOT an advantage of remote working for an organisation?
A.
Increased employee motivation
B.
Increased employee commitment
C.
Increased co-ordination of employees
D.
Reduced absenteeism of employees
Answer:
C
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Question 10
A high volume operation is likely to be characterised by which of the following?
A.
High capital intensity
B.
High labour pay rates
C.
High labour flexibility
D.
High cost inputs
Answer:
A
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Question 11
Which of the following are advantages of a virtual team? Select ALL that apply.
A.
The costs of a central office are not needed.
B.
New members can be brought in and out of the team easily.
C.
Members do not feel isolated.
D.
It is easier to establish decision making processes.
Answer:
A, B
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Question 12
Inventory control, which maintains a low level of inventory, is important to ensure which of the following?
A.
Low holding costs
B.
Uninterupted production
C.
Continual customer satisfaction
D.
High level of redundant stock
Answer:
A
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Question 13
Which of the following is NOT a key feature of total quality management (TQM)?
A.
A staff appraisal system is used
B.
Management is committed to improvement
C.
All value chain participants are involved
D.
Costs for failure are reduced
Answer:
A
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Question 14
Which of the following is an example of sustainability impacting operations management?
A.
A company only buys printer paper that has been recycled
B.
A company has a whistle-blowing policy
C.
A company keeps profits within the business for future investment
D.
A company sells goods to developing nations
Answer:
A
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Question 15
Which one of the following structures primarily suits a nationwide business with three product lines; for example, soup, condiments and baby food?