A business analyst working for a manufacturing company has been asked to support a new initiative
to review and redesign the companys
Process, enabling it is increase its production and expand into overseas markets. He is working in a
team of business analytics and has been asked to do the following:
a) Assist in the evaluation of the benefits defined in the benefits plan
b) Lead requirements elicitation and clarification activities
c) Deliver coaching, training and ongoing support for any changes to existing processes.
Once the business analyst has completed these activities, which parts of the Business Change
lifecycle will he have supported-?
Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology.
Below is an email she has sent to her management team:
Recent media coverage has revealed that our competitors have lower costs. It is important that we
get back to our suppliers to see il they can secure a better component pnce for the next version of
our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising
due to investment in renewable power-1 want us to negotiate with our energy supplier to get a
I've also been reading reports on social responsibility and sustainability and I'd like a lull review of
the biodegradability of the packaging of all our products- we don't want media attention for being a
technology company that wastes natural resources.
Our employment regulations also need revisiting as there have been changes to pension rules and
paternity/maternity rights for workers and I want us to be aware of these
Finally, regarding the staff conference I want to launch a new staff development programme, which
aims to identify and develop the rising stars in our business People development should be a key
priority in our next annual plan.
Which elements of PESTLE are identified in this email?
Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly
appointed chief executive, Beverly, has asked Paula to lead an initiative to refresh and restate (where
necessary) the organizations plan for the next financial year. Paula recently led a planning worksope
with senior managers and has made the following notes about issues raised in the worshop:
a) Aims to supply 10% of the local bespoke furniture market by the end of the financial year.
b) Will Invest In local radio advertising and appoint a creative team to develop an appropriate
c) Will await the final draft of the annual accounts before considering investing in a new range of
d) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture
e) Recognises that bespoke furniture will always be more expensive than mass-produced, standard
Which of these notes will go into her MOST analysis?
An overseas bank is currently undertaking a feasibility study looking into the possible launch of a
new bank in the UK.
Preliminary findings suggest that the market is saturated, customers have a lot of choice and UK
legislation makes It easy for them to from one bank to another.
In which area of Porter's Five Forces model would these preliminary findings be documented?
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to
provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent
A company is reviewing its critical success factors and key performance indicators So far. it has key
performance indicators for the following:
* The time to deliver orders for products
* Consumer satisfaction with products.
* Wastage in product production.
* The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
Elizabenth is an external consultant who is helping a company streamline its process. She has not
worked for this company before.
The managing director (MD) has explained that some of the line managers feel that this work is
unnecessary, whilst others are concerned that their staff will be made redundant as a result of her
recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization
staff and for the involve line manager in formulating potential improvements. The MD has provided
Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well
as the names of the line managers involved.
To understand the concerns of operational staff and line managers, which pair of techniques SHOULD
she use first?
Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is
introducing a new booking process. So far, the following key changes have been made:
1) The new Commercial Off The Shelf (COTS) software package for making bookings has been
installed and is working
2) Data is being migrated from the old computer system to the COTS software package
3) The IT department has documented the configuration of the COTS system
4) The legal department has confirmed that the new COTS system is compliant with company
In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been
addressed by the changes identified?
AlpineTrails is a company that specialises In off en rig tailored waking holidays. The company was set
up by John and Michael, who each own f50% of the business Alpine Trails books hotels, transport
and equipment to create bespoke holidays tot AlpineTrails customers.
An agreement was recently reached with WalkNalion, a national walking organisation, tor
AlpineTraile to provide a number or special holidays for Its members. These will be branded as
WalkNation Holidays AlpineTrails will be responsible for organising the holidays, but WalkNalion will
undertake the marketing and booking of these special holidays tor us members.
As well as customers, which stakeholder groups are- represented in this scenario?
ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use
handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for
A project as been commissioned to replace the labour-intensive process and introduce a fully-
automated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically
delivering to the correct area of the warehouse for onward distribution.
Staff from the inbound have informed their manager that about 30% of parcels either do not have
barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the
concerned that the new automated system will be able to do this. The staff members are also
worried the system will make their roles redundant.
Using a holist approach, which element of the POPIT model need further investigation in order to
address the teams concerns?