avaya 78950x practice test

Avaya Contact Center Select Implementation and Maintenance Exam

Last exam update: Dec 21 ,2025
Page 1 out of 5. Viewing questions 1-15 out of 65

Question 1

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office.
Which two steps must be taken to make the change effective? (Choose two.)

  • A. The IP Office system may require a restart depending on the SIP settings changes.
  • B. When the IP Office Manager application Is closed, the change will be effective.
  • C. The administrator must execute the IP Office Manager save translations command
  • D. The administrator must save configuration to transfer changes to the IP Office.
Mark Question:
Answer:

CD

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Question 2

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps
are required? (Choose two.)

  • A. Verify SIP trunks are available for the ACCS integration.
  • B. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
  • C. Administer the ACCS system SIP Domain to match the IP Office.
  • D. Change the IP Office SIP Domain to match the ACCS system.
Mark Question:
Answer:

BD

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Question 3

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

  • A. Avaya Grep
  • B. System Status
  • C. IP Office Platform Manager
  • D. IP Office Manager
  • E. System Monitor
Mark Question:
Answer:

BDE

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Question 4

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a
new number for inquiries about a special credit loan offer. The customer wants calls to be answered
by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the
proper agents? (Choose two.)
Which two configuration tasks are needed to make sure calls from the new number are routed to the
proper agents? (Choose two.)

  • A. A new short code needs to be set up in the ACCS.
  • B. A corresponding CDN needs to be set up
  • C. A new SIP extension needs to be added to the IP Office.
  • D. A short code needs to be added on the IP Office.
Mark Question:
Answer:

AC

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Question 5

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

  • A. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
  • B. The SIP extension type must be H.323.
  • C. The SIP extension must be In the same number range as the agent telephone numbers.
  • D. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
Mark Question:
Answer:

CD

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Question 6

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent
endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the
TAPI-D link.
Which password is required?

  • A. ACCS Administrator password
  • B. IP Office System password
  • C. CCMA Login ID password
  • D. Agent Login ID password
Mark Question:
Answer:

C

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Question 7

In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined?
(Choose two.)

  • A. ACCS CCMM Administrator
  • B. IP Office Configuration
  • C. ACCS CCMA Configuration
  • D. Orchestration Designer (OD)
Mark Question:
Answer:

BD

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Question 8

Which type of activity code requires skillsets to be assigned?

  • A. Post Call Processing Reason code
  • B. Not Ready Reason code
  • C. Activity code
  • D. Walk Away Reason code
Mark Question:
Answer:

C

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Question 9

When creating custom announcements for application flows and scripts, in which format should they
be created?

  • A. VBK files
  • B. WAV files
  • C. MP4 files
  • D. MP3 files
Mark Question:
Answer:

D

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Question 10

Which statement about the function of the Access Class In Access and Partition Management Is true?

  • A. The Access Class will prevent a user from modifying skillset properties.
  • B. An Access Class will limit the Launchpad links a user may access.
  • C. The Access Class will be used to limit the user to report on specific contact center agents.
  • D. Access Classes will be used to limit a user to specific report groups.
Mark Question:
Answer:

D

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Question 11

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into
interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include
current activity?

  • A. Any time after 8:05 AM
  • B. After midnight
  • C. After 8:15 AM
  • D. After 9:00 AM
Mark Question:
Answer:

D

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Question 12

The information used to populate Real Time Displays may be transmitted by using which two modes?
(Choose two.)

  • A. Broadcast
  • B. Unicast
  • C. Anycast
  • D. Multicast
Mark Question:
Answer:

B

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Question 13

A call variable is useful because of which two characteristics? (Choose two.)

  • A. Only call variables of type Integer can be used as wild variables.
  • B. Their values can be changed during a call session to serve as a collector for caller entered information.
  • C. They can be assigned a range of values when they are created in the variable editor.
  • D. They can be changed from call variable to global variable during a call session.
Mark Question:
Answer:

BC

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Question 14

What are the two locations where a historical report can be saved? (Choose two.)

  • A. In a Group folder
  • B. In the Scheduled Events folder
  • C. In the Public Report Templates folder
  • D. In the Private Report Templates folder
Mark Question:
Answer:

AD

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Question 15

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS)
process?

  • A. Connecting voice contacts to the ACCS contact router
  • B. Directing email and web communication contacts to the contact router
  • C. Synching agents with extensions on IP Office in ACCS
  • D. Processing voice and music recordings for flow and scripts
Mark Question:
Answer:

D

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