avaya 78201x practice test

Avaya IP Office Platform Support Certified

Last exam update: Nov 18 ,2025
Page 1 out of 13. Viewing questions 1-15 out of 190

Question 1

Which two applications are supported by the Unified Communication Module (UCM) without the
need for an external server? (Select two.)

  • A. Avaya Call Management System
  • B. Avaya Aura® Messaging
  • C. one-X® Portal
  • D. Embedded Voicemail Pro
  • E. Avaya Aura® Conferencing
Mark Question:
Answer:

C, D


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Question 2

What are the two essential requirements when planning for a Small Community Network (SCN)?
(Choose two.)

  • A. PRI trunks
  • B. Advanced Edition
  • C. IP Routes
  • D. VCM channels
  • E. H.323
Mark Question:
Answer:

C, D


Explanation:
Reference:
http://downloads.avaya.com/css/P8/documents/003681836

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Question 3

Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the
computer to display a record associated with that number?

  • A. Voicemail Pro
  • B. Avaya Aura® Application Enablement Services
  • C. TAPILink Pro
  • D. UMS
Mark Question:
Answer:

C


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Question 4

If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of
expansion units that the IP Office can support?

  • A. 10
  • B. 8
  • C. 12
  • D. 14
Mark Question:
Answer:

C


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Question 5

A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office
and one-X® Portal are located. Which two technologies can enable the worker to re-register locally?
(Select two.)

  • A. Session Border Controller
  • B. Wi-Fi calling
  • C. Split-brain DNS
  • D. Port Address Translation (PAT)
  • E. Extensible Messaging and Presence Protocol (XMPP)
Mark Question:
Answer:

B, C


Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175092 Page: 40

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Question 6

An IP Office 500 V2 has two SD card slots, and the first slot contains the System SD card with a unique
feature key number. What is the primary purpose of the unique feature key number?

  • A. To enable firmware upgrades
  • B. To validate the license
  • C. To select the type of voicemail (Embedded or Voicemail Pro)
  • D. To store the correct version binary files
Mark Question:
Answer:

B


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Question 7

A customer has two primary receptionists using SoftConsole, and four back-office employees use
SoftConsole on their PCs to cover for the receptionists during breaks or lunch. How many licenses are
required to allow this setup to work?

  • A. 8
  • B. 6
  • C. 2
  • D. 4
Mark Question:
Answer:

D


Explanation:
Reference:
http://www.ipofficeinfo.com/pdf/softconsoleinstall_en.pdf Page: 9

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Question 8

Six employees in a company have hot-desking enabled, and their calls will be redirected to their
voicemail boxes when they log off. The employees want to access their voicemail boxes while they
are out of the office. What is the best way to set up Direct Inward Dialing/Direct Inward Dial
(DDI/DID) to achieve this?

  • A. Set DDI/DID to their Login code
  • B. Assign DDI/DID numbers to their extensions
  • C. Assign DDI/DID to the short code feature "Voicemail Collect"
  • D. Assign DDI/DID to a voicemail module "Recording"
Mark Question:
Answer:

C


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Question 9

What is the additional security measure required for upgrading the IP Office 500 V2 using the
Upgrade Wizard?

  • A. Biometric authentication
  • B. Firewall authentication
  • C. Two-factor authentication
  • D. Captcha authentication
Mark Question:
Answer:

C


Explanation:
Reference:
http://www.mrboingo.com/index.php/archives/58

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Question 10

What is the default incoming call route for data calls on the IP Office, and which feature does it
access by default?

  • A. Hunt group "Data" and Voicemail
  • B. RAS access "Dialin" and Voicemail
  • C. Extension "Modern" and Auto-attendant
  • D. Hunt group "Main" and Auto-attendant
Mark Question:
Answer:

B


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Question 11

A customer wants to ensure seamless communication between their employees and external
parties, including those who are off-site. Which application would be the most appropriate for these
users, given their needs?

  • A. Avaya Equinox
  • B. Avaya Communicator
  • C. Mobile Twinning
  • D. one-X Mobile Preferred
Mark Question:
Answer:

A


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Question 12

Which application is recommended for monitoring and displaying available resources on an IP500 V2
system in real-time?

  • A. IP Office Monitor
  • B. System Status Application
  • C. DbgView
  • D. IP Office Manager
Mark Question:
Answer:

A


Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100150298 Page: 9

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Question 13

What is the potential problem that can be mitigated by implementing a properly configured multi-
site SCN solution?

  • A. Overlapping dial plans
  • B. Oversubscribed VMPro ports
  • C. Blocked ACD routes
  • D. Compromised call encryption
Mark Question:
Answer:

A


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Question 14

Which two requirements are necessary for a Small Community Network (SCN) with Distributed
Voicemail? (Select two.)

  • A. Installation of IIS on all Voicemail Pro servers
  • B. Support for Port 80
  • C. Local Host file
  • D. Preferred Edition Licenses on all IP Office systems
  • E. SMTP communication unblocked between Voicemail servers
Mark Question:
Answer:

B, E


Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100174760 Page: 133 to 140

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Question 15

Which mode should be selected in Manager to create and modify all aspects of an IP Office system?

  • A. Basic Edition
  • B. Simplified View
  • C. Installation Mode
  • D. Configuration Mode
Mark Question:
Answer:

D


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