An Avaya IP Office customer with digital telephones uses their outbound digital lines at a capacity of
95%. Which capacity increase should be considered when planning for future growth?
A
Explanation:
A customer with an Avaya IP Office using digital telephones should consider increasing the number of
trunks if they are using their outbound digital lines at 95% capacity. Increasing the number of trunks
will allow the customer to make more outbound calls without exceeding the 95% capacity limit.
Additionally, increasing the number of users, VCM channels, and hunt groups may also help to
increase capacity, but the number of trunks is usually the most effective way of increasing capacity.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Capacity Planning (
https://www.avaya.com/en/solutions/ip-office/capacity-
planning/).
Reference: https://downloads.avaya.com/css/P8/documents/101065742
Which statement about the Manager Application for IP Office Server Edition is true?
C
Explanation:
The statement that is true about the Manager Application for IP Office Server Edition is that Manager
has been fully ported to Web Management. The Manager Application for IP Office Server Edition is
an application that allows administrators to manage and configure their IP Office Server Edition
system. The application has been fully ported to the Web Management platform, which provides a
web-based GUI for administrators to manage their servers. This allows administrators to access their
servers from anywhere with an internet connection.
When setting up Alarm Notifications on an Avaya IP Office solution, which three destination criteria
can be selected? (Choose three.)
ABC
Explanation:
When setting up Alarm Notifications on an Avaya IP Office solution, the three destination criteria that
can be selected are Syslog, Trap, and Email. Syslog and Trap are two different types of logging
protocols that can be used to send notifications to external systems. Email can be used to send
notifications to an email address. Outcalling and SysMon are not available destination criteria for
Alarm Notifications on Avaya IP Office solutions.
What is the maximum number of Combo cards supported on the IP500 V2 control unit?
B
Explanation:
The maximum number of Combo cards supported on the IP500 V2 control unit is 2. The Combo card
is an expansion card that can be installed in the IP500 V2 control unit to provide additional ports for
analog lines, digital lines, and/or VoIP lines. The IP500 V2 control unit supports up to 2 Combo cards,
and each Combo card can provide up to 8 ports.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Combo Cards (
https://www.avaya.com/en/solutions/ip-office/combo-cards/).
You are upgrading your Avaya IP Office network with a new release of software. What is the
procedure to install new binary files for the Avaya IP phones?
C
Explanation:
The procedure to install new binary files for the Avaya IP phones is to use SFTP to replace the old files
with the new ones. SFTP (Secure File Transfer Protocol) is a tool that is used to securely transfer files
over the network. It can be used to upload and download binary files to and from the Avaya IP
phones. To install the new binary files, the old files must be replaced with the new ones using SFTP.
Which two methods can be used to capture Avaya IP Office call activity on the System Status
Application (SSA)? (Choose two.)
AB
Explanation:
The two methods that can be used to capture Avaya IP Office call activity on the System Status
Application (SSA) are:
Copy snapshot: This method allows you to capture a snapshot of the current call activity on the
system and save it to a file. This can be useful for troubleshooting and analysis.
Continuous log: This method allows you to capture a continuous log of call activity on the system.
This can be useful for monitoring and troubleshooting.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office System Status Application (SSA) (
https://www.avaya.com/en/solutions/ip-
office/system-status-application/).
Which of the IP Office deployments listed below has the highest specifications and functional
capabilities?
A
Explanation:
The IP Office deployment with the highest specifications and functional capabilities is Avaya IP Office
Server Edition. Avaya IP Office Server Edition is a comprehensive unified communications solution
that provides a wide range of voice and collaboration features. It is designed for large to enterprise-
level organizations and supports up to 32,000 users. It is highly scalable and provides a range of
advanced features, such as video conferencing, contact center, mobility, and presence. Additionally,
it provides support for high availability, security, and disaster recovery.
Reference:
https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/manuals/Avaya%20IP%
20Office%20Platform%20Feature%20Description_en-us.pdf (13)
Which Voicemail Pro solution is only supported with IP Office Select?
C
Explanation:
The Voicemail Pro solution that is only supported with IP Office Select is Stand-alone Voicemail Pro.
Stand-alone Voicemail Pro is designed for IP Office Select deployments and provides a range of
features such as auto attendant, an integrated web interface, and support for multiple languages. It
can be used as a stand-alone voicemail solution, or it can be integrated with other Avaya IP Office
solutions for a more complex unified communications solution.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Select (
https://www.avaya.com/en/solutions/ip-office/select/).
Avaya IP Office Voicemail Pro (
https://www.avaya.com/en/solutions/ip-office/voicemail-pro/).
Calls into an Avaya IP Office hunt group are queuing, but the hunt group callers are not getting the
queuing messages.
Which feature would you check?
B
Explanation:
To check why the hunt group callers are not getting the queuing messages, you should check the
Enable Announcements feature. The Enable Announcements feature allows you to configure the
queuing messages that callers hear when they are queuing for a hunt group. If this feature is not
enabled, callers will not hear any queuing messages and will not be aware that their call is queuing.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Hunt Groups (
https://www.avaya.com/en/solutions/ip-office/hunt-groups/).
After the installation of Avaya Equinox Client on a User’s Computer has been completed, which User
Information is needed when the client is configured manually?
B
Explanation:
After the installation of Avaya Equinox Client on a User’s Computer has been completed, the User’s
Name and Password are needed when the client is configured manually. The User’s Name is the
name or alias that the user will use to log into the client, and the Password is a secure passphrase
that will be used for authentication. The User’s Extension and Login Code are not needed when
configuring the Equinox Client manually.
Reference:
Avaya Equinox Client (
https://www.avaya.com/en/solutions/equinox-client/).
On an Avaya IP Office solution, which account provides access to administer Voicemail Pro and one-
X® Portal?
B
Explanation:
On an Avaya IP Office solution, the Administrator account provides access to administer Voicemail
Pro and one-X® Portal. The Administrator account is an account with full access to the system,
allowing it to make changes to the system configuration and settings, including Voicemail Pro and
one-X® Portal. The Security, Root, and System accounts do not provide access to administer
Voicemail Pro and one-X® Portal.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Voicemail Pro (
https://www.avaya.com/en/solutions/ip-office/voicemail-pro/).
Avaya one-X® Portal (
https://www.avaya.com/en/solutions/one-x-portal/).
On an Avaya IP Office solution, which feature can release resources by letting a call use the IP
network when calling from one site to another?
B
Explanation:
On an Avaya IP Office solution, the Allow Direct Media Path feature can release resources by letting a
call use the IP network when calling from one site to another. The Allow Direct Media Path feature
allows calls to establish a direct connection between the two endpoints of the call, bypassing the IP
Office system. This helps reduce the load on the system and allows for efficient use of resources. The
Loop Start, Silence Compression, and H323 features do not release resources by letting a call use the
IP network when calling from one site to another.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Allow Direct Media Path (
https://www.avaya.com/en/solutions/ip-office/allow-direct-
media-path/).
On an Avaya IP Office, where can the administrator password be changed?
C
Explanation:
On an Avaya IP Office, the administrator password can be changed on the Security tab on System
settings. This tab can be accessed by selecting System > Security, and then clicking on the Security
tab. On the Security tab, you can enter the new password for the Administrator account, as well as
configure other security settings. The administrator password cannot be changed by selecting
resources on SSA, using CLI commands when accessing the DTE port, or on the Security settings.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office System Security (
https://www.avaya.com/en/solutions/ip-office/system-security/).
An Avaya IP Office customer wants all incoming calls from the 212 area code to be routed to the Sales
hunt group.
To program an Incoming Call Route (ICR) to meet this requirement, which two steps are needed?
(Choose two.)
BD
Explanation:
To program an Incoming Call Route (ICR) to meet the requirement of routing all incoming calls from
the 212 area code to the Sales hunt group, two steps are needed:
Enter 212 in the Incoming Number field.
Add an ICR for Any Voice with the destination of the Sales hunt group.
The Receptionist hunt group should not be selected as the fallback extension, and the Incoming CLI
field should not be used.
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Incoming Call Routing (
https://www.avaya.com/en/solutions/ip-office/incoming-call-
routing/).
To install and administer IP Office Server Edition, Voicemail Pro and System Status Application (SSA),
which two components are required? (Choose two.)
BC
Explanation:
To install and administer IP Office Server Edition, Voicemail Pro and System Status Application (SSA),
two components are required:
A Windows PC with a Windows operating system.
The Core Server(s) with installation files.
A PC with the CentOS operating system or any device with a browser are not needed to install and
administer IP Office Server Edition, Voicemail Pro and System Status Application (SSA).
Reference:
Avaya IP Office (
https://www.avaya.com/en/solutions/ip-office/).
Avaya IP Office Server Edition (
https://www.avaya.com/en/solutions/ip-office/server-edition/).
Avaya IP Office Voicemail Pro (
https://www.avaya.com/en/solutions/ip-office/voicemail-pro/).
Avaya IP Office System Status Application (
https://www.avaya.com/en/solutions/ip-office/system-
status-application/).