Avaya 7495x practice test

Avaya Oceana? Solution Integration Exam


Question 1

Which three Avaya applications are requited for Avaya Oceana routed multimedia only
deployments? (Choose three.)

  • A. Avaya Aura® System Manager (SMGR)
  • B. Avaya Aura® Communication Manager (CM)
  • C. Application Enablement Services (AES)
  • D. Avaya Control Manager (ACM)
  • E. Avaya Breeze™
Answer:

ABE

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Question 2

Which three Avaya Oceana common components are required for processing all types of
Interactions (voice, email, chat, sms, etc.)? (Choose three.)

  • A. Omnlchannel Controller
  • B. Unified Collaboration Model (UCM)
  • C. Work Assignment (WA)
  • D. Customer Controller
  • E. Engagement Designer (ED)
Answer:

BDE

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Question 3

While logging In to Agent Workspaces, which two services are used by Avaya Oceana* Workspaces
tor authentication? (Choose two.)

  • A. Avaya Session Manager Service
  • B. Avaya Breeze Authorization Service
  • C. Avaya Communication Manager Authentication Service
  • D. LDAP Authentication Service
Answer:

A, D

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Question 4

Which three are multimedia capabilities of an Avaya Oceana® solution? (Choose three.)

  • A. Scanned Documents
  • B. Social Media
  • C. Co-browse
  • D. PSTM Voice Calls
Answer:

A, B, C

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Question 5

Which component exposed the APIs that allow other Avaya Oceana® components to obtain
notifications about all the Avaya Oceana® agents and work stales in the system?

  • A. Unified Agent Controller (UAC)
  • B. Unified Collaboration Administration (UCA)
  • C. Call Server Connector (CSC)
  • D. Unified Collaboration Model (UCM)
Answer:

A

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Question 6

Which component is the underlying application platform that hosts all of the deployed snap-ins In a
Avaya Oceana solution?

  • A. Avaya Breeze'"
  • B. Avaya System Manager
  • C. Avaya Session Manager
  • D. Avaya Experience Portal
Answer:

A

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Question 7

Which component is responsible, for integrating Oceana Workspaces with Oceana Core
components?

  • A. Unified Collaboration Administration
  • B. Call Server Connector (CSC)
  • C. Unified Agent Controller (UAC)
  • D. Unified Collaboration Model (UCM)
Answer:

B

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Question 8

Which statement describes the "coverage to messaging" feature supported In Avaya Oceana® 3.57

  • A. It Is a mailbox that can be associated with the agent, the skill or any other suitable grouping.
  • B. Customers have the option to leave a voice message when a Required Resource does not answer.
  • C. It Is a workflow option to route to the agent's voice mailbox to leave a voice message.
  • D. It Is a shared mailbox that can be associated with a set of agents; I.e., an agent group
Answer:

A

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Question 9

During the implementation of Ml Avaya Oceana® solution, what are throe signs of successful
Integration between Avaya Oceana® and Avaya AES? (Choose three.)

  • A. AES Status and Control shows TSAPI Services Is online and Unknown.
  • B. AES Status and Control shows the switch connection Is online and talking.
  • C. AES Status and Control shows IJMCC Service Sessions are established.
  • D. AES Status and Control shows TSAPI Service Is online and talking.
  • E. AES Status and Control shows CVLAN Service Sessions are established.
Answer:

CDE

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Question 10

Which statement describes the function of the Work Assignment Snap-in?

  • A. It Is on agent selection component based on attribute matching across all channels.
  • B. It Is an engine for tracking and maintaining the end-to-end context of omnichannel Interactions.
  • C. It Is an enterprise workflow model to orchestrate the omnichannel interaction flow.
  • D. It Is a normalized model for all resources and interactions that provides states for resources and interactions.
Answer:

D

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