Which tool displays the status counts for each multimedia contact type?
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor
outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration
(CCMA) application, provides this functionality?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if
the skillset field is left blank?
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a
disposition code used by agents?
Users of the Outbound Campaign Management Tool require access rights to the Outbound
component. Which component within the Center Manager Administration would the user be
assigned Launchpad option access?
You want to perform a backup of the Contact Center database. Which tool do you use to perform the
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
When performing an immediate backup in the Contact Center Database Maintenance utility, which
application is the only one that is not selected by default?
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are
available to you based on information stored within the CCMM server database. Which two new
report types are now available for report creation under the Public Report Template folder? (Choose