A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
QUEUE TO SKILLSET general_lnfo
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
A customer with Avaya Aura Contact Center has created a loop in a script application with the
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds,
and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
When using the GiveIVR block to play prompt and collect digits, how do you configure what the
terminating character should be?
Which statement regarding scripts is true?
An administrator creating a flow application realizes that a skillset required for the application has
not been created.
Which statement about adding the skillset is true?
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an
announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
What is a valid input after the parameters command?
A customer with Avaya Aura Contact Center (AACC) Orchestration Designer wants to create an
application flow that checks the following:
1. Verify that the skillset is in service.
2. Provide a recorded announcement if the skillset is not in service.
3. Queue to the skillset if the skillset is in service.
4. Provide a recorded announcement for a welcome message.
Which three flow blocks support these requirements? (Choose three.)
The CCMS Host Application Interface (HAI) Service provides database lookup and call data
attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?
A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for
unsolicited events and failed responses.
Which statement regarding the Event Handler is true?
Some variables can have a list or range of values instead of only a single value. On creation of these
global variables the class type set is selected.
Which three variables types support this class type? (Choose three.)