apple apple device support practice test

Apple Device Support Exam (SUP-2025) Exam

Last exam update: Nov 11 ,2025
Page 1 out of 15. Viewing questions 1-15 out of 216

Question 1

A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their
Health and Activity data is missing. Why is the Health and Activity data missing?

  • A. The user deselected Health and Activity data when they backed up their iPhone.
  • B. Health and Activity data isn’t backed up when backing up to a computer.
  • C. The user restored from an unencrypted backup.
  • D. The user deselected Health and Activity data when they restored their backup.
Mark Question:
Answer:

C


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Question 2

Which feature isn’t available with a Managed Apple Account?

  • A. iCloud Keychain
  • B. iCloud Drive
  • C. News
  • D. Health
Mark Question:
Answer:

D


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Question 3

A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the
right side of the keyboard are producing incorrect characters when pressed. What is the most likely
explanation?

  • A. Game Mode is active.
  • B. Mouse Keys is active.
  • C. The keyboard needs replacement.
  • D. Sticky Keys is active.
Mark Question:
Answer:

C


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Question 4

Where can you view the amount of memory that apps are using?

  • A. Console
  • B. Apple Diagnostics
  • C. System Information
  • D. Activity Monitor
Mark Question:
Answer:

D


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Question 5

Which accessibility feature enlarges text on the screen when you move the pointer over it?

  • A. VoiceOver
  • B. Zoom
  • C. Pointer Control
  • D. Hover Text
Mark Question:
Answer:

D


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Question 6

How can you enlarge the view on your Mac using an accessibility feature?

  • A. Use Increase Transparency.
  • B. Use Zoom.
  • C. Use Assistive Touch.
  • D. Use Magnifier.
Mark Question:
Answer:

B


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Question 7

Safari profiles aren’t syncing between a user’s Mac and iPhone. What should you verify on the user’s
devices to resolve this issue?

  • A. Profile syncing is turned on for the Apple Account.
  • B. Safari extensions are turned on in the iCloud section of Apple Account settings.
  • C. Safari is turned on in the iCloud section of Apple Account settings.
  • D. Private Relay is turned on in the iCloud section of Apple Account settings.
Mark Question:
Answer:

C


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Question 8

Which of these steps should you complete if your iPad fails to back up to iCloud?

  • A. Ensure that you’re signed in with your Managed Apple Account.
  • B. Confirm that Bluetooth is turned on.
  • C. Verify that enough space is available in your iCloud storage.
  • D. Verify that your iPad has a device passcode and is unlocked.
Mark Question:
Answer:

C


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Question 9

Which of these actions should you take if an alert appears after you install a system extension?

  • A. Open System Information to notarize the extension.
  • B. Contact the developer for extension support.
  • C. Use Migration Assistant to update the extension to be compatible with the current version of macOS.
  • D. Start up the Mac in safe mode, and reinstall the extension.
Mark Question:
Answer:

B


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Question 10

Which two data types can be included only when you create an encrypted iPhone backup to a Mac?
(Select two.)

  • A. Device passcode
  • B. Face ID
  • C. Health data
  • D. Saved passwords
  • E. Wallet
Mark Question:
Answer:

C,D


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Question 11

Where in Settings can you review configuration profiles?

  • A. General > Privacy & Security
  • B. Profiles > Remote Management
  • C. General > VPN & Device Management
  • D. Privacy & Security > Profiles
Mark Question:
Answer:

C


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Question 12

You install software that contains a system extension on a Mac. An alert appears. What should you
do?

  • A. Restart the Mac in Safe Mode, and use Control Center to reinstall the extension.
  • B. Use System Information to inspect and notarize the extension, then restart the Mac.
  • C. Open Migration Assistant, and update the extension to be compatible with the current version of macOS.
  • D. Open Privacy & Security settings, allow the extension, and restart the Mac.
Mark Question:
Answer:

D


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Question 13

Which type of information can you review in System Information?

  • A. Analytics data that was sent to Apple
  • B. Results after running System Diagnostics
  • C. Results after running Apple Diagnostics
  • D. Results from Crash Reports
Mark Question:
Answer:

C


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Question 14

What must you do to start Apple Diagnostics? (Image of macOS startup options)

  • A. Press and hold Option-D.
  • B. Press and hold Command-Option-D.
  • C. Press and hold Command-D.
  • D. Press and hold Shift-D.
Mark Question:
Answer:

C


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Question 15

Several managed apps used for work collaboration disappeared from a user-owned iPhone. Which
user action would cause this?

  • A. Resetting network settings
  • B. Unenrolling from the organization’s MDM solution
  • C. Releasing the device from Apple Business Manager
  • D. Signing out of their personal Apple Account
Mark Question:
Answer:

B


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