ahlei cha practice test

Certified Hotel Administrator

Last exam update: Nov 18 ,2025
Page 1 out of 3. Viewing questions 1-15 out of 35

Question 1

The term informal dress is the same as:

  • A. Your Option
  • B. Casuals Only
  • C. Bussiness Attire
  • D. Black Tie Optional
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Answer:

A

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Question 2

A public area in a hotel that serves as an entrance or waiting area is called a:

  • A. reception area
  • B. entrance hall
  • C. lobby
  • D. hall
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B

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Question 3

Luggage that is tagged for special handling is:

  • A. Marked VIP
  • B. VIP Tag
  • C. Tracked VIP
  • D. Hot Tag VIP
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A

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Question 4

A retractable bed that is built into the wall is called:

  • A. James bed
  • B. Johnson bed
  • C. Steven bed
  • D. Murphy Bed
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Answer:

D

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Question 5

A hotel that is located in the downtown area of a large city and is usually close to shopping places
and other points of interest is known as:

  • A. Metropolitan hotel
  • B. Cosmopolitan hotel
  • C. Urbane hotel
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Answer:

C

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Question 6

When foods are prepared b y the table side , and an assembled plate is served by the attendant it is
called:

  • A. room service
  • B. cafeteria service
  • C. can service
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Answer:

A

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Question 7

A list of all guides provided by the meeting manager that contains details on room requirements ,
special guests, payment method , etc is called a list.

  • A. manager’s
  • B. housing
  • C. report
  • D. overview
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Answer:

B

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Question 8

Even though classifications may vary from country to country, some terms of classification are
common. Which of the following terms are used for classifying a hotel?

  • A. deluxe or luxury
  • B. first class
  • C. economy or budget
  • D. superior
  • E. standard
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Answer:

C

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Question 9

The number of rooms reserved for one group is called a:

  • A. hold
  • B. tie
  • C. group
  • D. block
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B

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Question 10

A hotel employee who is responsible for supervising the work of staffs whose primary responsibility
is to carry luggage, run errands, etc, is called:

  • A. Bell Caption
  • B. Major
  • C. Concierge
  • D. Recepionist
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Answer:

C

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Question 11

The opportunity of the meeting manager to sample a menu in advance of the event is called:

  • A. Chefs test
  • B. Chefs table
  • C. Chefs option
  • D. Chefs choice
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A

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Question 12

A room that has a patio or a balcony overlooking a garden or water is termed as:

  • A. Suite
  • B. Deluxe room
  • C. Lanai
  • D. view room
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Answer:

B

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Question 13

What is meant by the term “American Service”?

  • A. Food is pre-placed in the kitchen and served by an attendant
  • B. Complimentary items such as bathrobes, fruit baskets etc are provided
  • C. One hour of grace period is allowed to the guests after the check-out time
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Answer:

B

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Question 14

The payment that is guaranteed by a travel agency for any package reserved within cancellation
period is called:

  • A. Book-on Payment
  • B. Advance booking
  • C. Payment-on-booking
  • D. Agency-booking
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Answer:

D

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Question 15

-------------------service handles booking rooms for meetings using multiple hotel facilities.

  • A. Agency
  • B. Housing
  • C. Travel
  • D. Staying
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Answer:

B

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